Frequently Asked Questions

Live-In Care is for those who need 24-hour support but wish to stay at home rather than move into a residential care home. We provide a tailored service to suit the requirements of the individual receiving care and their family.

They are there to provide 1-2-1 care and support to enable the person requiring care to continue to enjoy a secure, safe, comfortable and independent life within their own home. They are there to help with personal care, bathing, washing and dressing, assisting with their personal and oral hygiene, toileting,  administering medication, maintenance of their appearance, cooking meals and general household duties.

They are not trained nurses however they are able to undertake clinical tasks such as managing PEG feeds, dressing wounds and managing catheters or stomas.

They are unable to administer injections.

Your Live in Carer will regularly vacuum, dust, mop, change bedding, empty bins etc. They will help with laundry too. We talk through all these duties when we carry out an assessment.

Due to the wide range of services offered within Live-In Care, costs can vary on a case-to-case basis – dependent upon the level of care required. We will be able to provide an actual cost once your mum/aunt/dad etc has been assessed.

For example basic Live-In Care is for those who do not require any Personal Care assistance is £695 per week. This is for those who do not require help getting dressed, using the bathroom or medication assistance, this Live-In Care service is tailored more for those who are looking for companionship, assistance with meals, security, cleaning, shopping and other household duties.

The cost for Live in care is all dependent upon your situation. You may be eligible for government assistance in meeting some, or all, of your care costs. Read our ‘How to fund care’ guide here.

There are methods of public funding available for live in care and benefit entitlements are available for many. Customers can fund their care privately or via direct payments, however if you need advice on care funding options we recommend that you speak with a Financial Advisor who has experience in this area.

Some of our live-in carers are drivers and will be happy to drive you wherever you need to go. If you wish your live-in carer to use your car, we would advise you to inspect their driving licence to see that it covers driving your car. You’ll also need to arrange for them to be insured under your own insurance at your own cost.

You’ll need to have a suitable, furnished, warm, secure, and private room for your carer to live-in with you.

As your Carer may spend their breaks and downtime in their room; it is nice for them to have furnishings such as a comfortable bed, bedside table, chest of drawers, wardrobe, an armchair, desk and television where possible.

We suggest that the Carers room is lockable, or if this isn’t possible, that there is a safe place for them to keep their personal belongings and valuables.

They are also advised not to invite their own friends and family to visit them at your home.

They are there to care and support 24 hours per day/7 days per week. However in order to comply with employment law regulations, your carer will require a minimum two-hour break in every working day. During this time they must be free to leave your home.

Like our customers, our Live in carers consists of varying nationalities, ages, colours and creeds. However the common thread between them all is their desire to support our customers with empathy, kindness and to do the best they can to make their lives happy.

We are very particular about this and we have a vigorous process. Nobody is employed by us unless they meet our strict criteria:

  • Obtaining and verifying a minimum of two references
  • Receiving an enhanced criminal record check through the DBS (Disclosure & Barring Service) in the UK and obtaining a police check from the Support Workers country of residence if applicable
  • A full interview to assess personality, experience, hobbies, written and spoken English
  • Obtaining evidence of training
  • Verification of identity – birth certificate/passport/driving licence

Most definitely. When we match our Live in Carers with customers we ensure that anyone who has a pet is matched with an animal lover.

We hear this from the vast majority of families that we meet. However in the majority of cases within a short time our customers are bonding really well with the Live in Carer and are pleased for the help and the company that they provide. Our team are very good at being discreet and are sensitive to the fact they are living in someone’s home.

We ask you to buy more groceries when they go shopping so when the carer cooks for them she can cook for herself. If the care package is CHC (Continuing Healthcare) funded then we pay the Carer £20 per week for food.

Typically meals are sociable occasions for our customers and the Live in Care with them usually eating meals together. However our team are very mindful of the fact that clients may want to be alone or eat with family or their spouse and they will respect wishes at all times.

All our carers no matter what their experience receive a full induction to ensure they are ready and able to deliver care services. They also receive ongoing training, including National Vocational Qualifications, as well as specialised training. All of this is supported by our own training centre.

With our live-in care service, you benefit from our experience in the care sector and on-going support from our team. Our live-in care is a bespoke service, completely tailored to your needs.

We begin by one of our experienced team visiting you at your home, listening carefully to your needs and we then establish a comprehensive assessment of how we can help. We’ll match you with one of our carefully selected and professionally trained carers and once we have introduced you, you’ll have the on-going advice and support from our office team.

You also have the full confidence and knowledge that we are fully regulated and regularly inspected by the Care Quality Commission.

Yes – we can provide you with as much care as you need. For example, if you have just left hospital and need round the clock support while you are recovering - we can help. We can also help with respite care, where we give you or a carer a break.

This is also short-term and temporary live-in care at home – we call this our Respite Care plan. It means we can step in and give you or a carer a break whenever they may need it. As always, we would provide a comprehensive assessment of your needs so that we can simply walk into your home and take over all the responsibility and tasks your carer does on a daily basis.