In order to ensure we are providing the highest level of safe care, twice a year we ask all our customers to participate and complete a quality assurance survey so that we can identify any areas for improvement. All the responses are treated in the strictest of confidence.
The survey which was sent out in August 2019 to all our customers, looked at the homecare services offered by Independent People Homecare. The results have now been summarised below.
An individual action plan based on the feedback and the findings of this survey will be collated by November 2019 and reviewed at regular intervals to ensure all actions have ben implemented.
Independent People Homecare services is passionate about developing and improving our quality assurance systems to ensure that the care and overall service provision provided is of the very highest standard.