Ivy Palmer - Care Advice & News

Care Quality Commission Awards Good Rating

We know that arranging live in care for yourself or a family member can be a stressful and uncertain time. You want to make sure that the care being provided is of high quality and that your loved one is in the safest possible hands, with their needs being put first. At Independent People Homecare we are committed to providing good quality care, and we are pleased to announce that our efforts in this area have been recognised with a ‘good’ rating from the Care Quality Commission.

Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and care services in England, and they play an important role in ensuring that health and care providers meet fundamental standards of both quality and safety, and that people are protected from neglect, harm and abuse.

In order to achieve this, the CQC carries out regular, comprehensive inspections of service providers. These inspections involve observing the care provided, reviewing records, inspecting the venue/s where people are cared for, and gathering information and evidence from both staff and clients. At the end of the visit, the inspectors provide feedback to senior members of staff and highlight any issues or further actions that need to be taken.

The CQC then publish the results of their findings and allocate ratings from a choice of four, ranging from ‘outstanding’ to ‘inadequate’.

‘Good’ rating in all areas

Ratings are given for each of five key questions that the CQC ask of health and care providers – ‘Are they safe?’, ‘Are they effective?’, ‘Are they caring?’, ‘Are they responsive to people’s needs?’, and ‘Are they well-led?’. These questions are broken down into further questions, and these ‘key lines of enquiry’ help the inspectors to remain consistent and to focus in on the areas that matter most.

In our recent inspection, published in December 2016, Independent People Homecare was delighted to achieve a ‘good’ rating in all five of the areas listed above – this means that our services are performing well across the board and meeting the CQC’s expectations.

One of the key areas picked out by the report was our commitment to person-centred care. The inspectors found that our care is tailored to people’s individual needs; we use personalised care plans that detail how people wish to be supported, and we involve clients in the care planning process and in making decisions about their care and treatment. Staffing and leadership is also an area where we performed well, with the inspectors finding well-trained, knowledgeable staff who have the skills and compassion to treat people with dignity, kindness and respect.

These ratings are testament to the hard work and dedication we put into our care services and, of course, we are really pleased that the quality of our live-in care and support has been recognised by the Care Quality Commission in this way. However, there is always room for improvement and we won’t rest on our laurels. Going forward we will strive to improve our services even further to ensure that we continue to provide quality care and peace of mind for our clients and their families.