As a Registered Manager, Irene is responsible for all aspects of the day-to-day operations ensuring that the quality of the service meets national care standards as set out by the Care Quality Commission. Irene has a wealth of care experience and is passionate about how care in the home can make a positive impact on individual’s lives.
Kerry, heads up our live-in care team alonside Grace and is responsible for all aspects of operational care management delivered and implemented across the organisation. Coordinating and coaching carers to ensure that effective nursing and care services are provided, quality standards are continually improved and clinical outcomes are recorded and measured.
Kerry has a wealth of care experience gained in the care sector. She is passionate about providing high quality care, ensuring all our customers receive the highest level of care and are kept safe in their own homes.
Grace Ball, Live-in Care Manager
Grace joined the team in September 2019 as a Field Care Supervisor and was promoted to Live-in Care Manager in December 2020. She is now responsible for all aspects of operational care management delivered and implemented across the organisation. Grace is passionate about empowering people to remain as independent as possible and to maintain their daily skills whilst providing person centred, professional care at all times.
Sam heads up our training department and is responsible for the delivery of training and induction courses for new and exisiting carers to ensure all our carers deliver outstanding, safe and effective care in the home. Leading, motivating and inspring her team to achieve and develop their skills in accordance with company standards, policies and procedures, CQC requirements, relevant regulations, and legislation and in line with best practices.
Susan Whitaker, Head of Customer Services and Business Development
Sue leads our customer service and business development team at IP Homecare and ensures everyone goes above and beyond to keep all our customers involved and informed throughout every step of their care journey. Sue has over 20 years sales and customer service experience gained across a variety of sectors and is passionate about making a difference to people’s lives.
Tom heads up our recruitment department and is responsible for recruiting the very best carers for our customers and ensuring our recruitment process runs smoothly and efficiently. He also ensures our care teams are set up for success to perform their roles and that our carer and customer information is compliant with the Care Quality Commission’s regulations.
Melanie has over 30 years’ experience in advertising and marketing. The majority of her career was spent working for global advertising agencies such as McCann Erickson building creative and innovative advertising campaigns across a wide variety of sectors including blue chips brands such as Jaguar Land Rover, Cadbury’s and BMW. 10 years ago she made the leap to work inhouse for a national care company and joined IP Homecare over 4 years ago. Melanie is passionate about how care in the home makes a positive impact on the lives of others.
Her role at IP Homecare is developing the marketing strategy for the company in line with company objectives. Her aim is to build awareness of in home care and how IP Homecare can provide support to older people and young adults living with a variety of conditions, as well as positioning the brand as a rewarding and fulfilling place to work.
Linda has a wealth of experience and has worked for over 20 years developing overall HR strategies, systems, tactics and procedures for various organisations. Linda heads up our HR function at IP Homecare and is responsible for developing and implementing HR strategies and initiatives aligned with the overall business strategy.
Sean has more than 20 years healthcare experience including commercial, strategy and senior management roles within the NHS and private sector.
As a co-founder of Independent People Homecare Services and joint Chief Executive Officer, Sean is part of the corporate executive team responsible for the delivery of outstanding homecare services, along with national growth to enable many customers to be able to benefit from our recognised leading homecare services.
A founder member of Independent People Homecare, Paul is a very experienced director with over 20 years experience of working in the health care industry. He started his career by working clinically for the NHS across all major medical rotations but felt a greater number of positive health outcomes could be achieved by working at a higher level.
Skilled in Business Planning, Strategic Planning, Healthcare, Commercial Management, and effective at a Board of Directors level, he is a strong professional who has also formally studied Health Management at a PG level in additional to his clinical and professional qualifications. Prior to working at Director level Paul had several senior roles with the NHS at strategic levels where he has consistently been passionate about person controlled care.