In order to ensure we are providing the highest level of service, each year ww want to ask all our customers to participate and complete a quality assurance survey so that we can identify any areas for improvement. All the responses are treated in the strictest of confidence.

We run our survey at the end of each calender year and we thank you in advance for you candid and condfidential replies and any suggestions you might have for us.

An individual action plan based on the feedback and the findings of  each survey will be reviewed at regular intervals to ensure all actions have ben implemented.

Ivy Pamler is dedicated to developing and improving our quality assurance systems to ensure that the overall service provision provided is of the very highest standard.

Thank you sincerly for your help and assitance and if you should be contacted as part of this process and have any questions then please speak to our Care Partnership Team or email