“IP Homecare practice what they preach. Their Carers do truly care”

Meet one of our live-in care customers. Derek is living with Multiple Sclerosis.  Before he was diagnosed with MS in 2005 he worked in the building trade in Newbury and still is passionate about property and fixing things.

2 years ago we received a call saying that Derek was unhappy with his current live-in care agency and could we help. He was unhappy with the Carers saying they “did not care”.

A supporting live-in care agency

Our customer partnership team explained to Derek – that IP Homecare was a live-in care agency which puts him in control of his own carers, which means he manages the carers directly and they do the job the way he wants them to. We interview carers and screen them, check references, do background and criminal record checks and record training. Basically. we take complete responsibility for finding and matching the carers we think Derek would like and he chooses the right carer for him.

Derek was very impressed and shortly after our care consultation, we matched Derek with Michael who as an experienced carer shared Derek’s passion for property. With the support of his live-in Carer, Derek can now be found in his beloved garage generally fixing things. 2 years later, Michael is still caring and supporting Derek and when Michael takes a break, a temporary carer is matched, therefore always ensuring continuity of care.