We’ve got big plans to build our business. To succeed, we need capable professionals to work in our operational roles – from Administrators, Care Co-ordinators to Care Managers, to Directors.

If you share our vision for delivering high quality home care, there’s a rewarding career for you here at Independent People Homecare. We’ll support you with quality training, the chance to gain recognised qualifications and follow fast-track career paths.

Customer Services Advisor
Great Baddow, Essex
Full-time
£dependent upon experience + benefits

Are you an experienced customer service advisor looking to develop your career?

Due to continuing growth, we are looking to recruit an experienced and enthusiastic Customer Servicers Advisor who is as passionate as we are about delivering high quality care services.
We are an established care company with a wide network of experienced home care assistants. Leading the way in providing comprehensive, competitively-priced care services, our live-in carers deliver care that enable our clients to enjoy their independence with the support of trained home care professionals. Our focus remains solely on providing a responsive, high quality care service that not only meets, but consistently exceeds, expectations.

This is an exciting opportunity to join an established growing company.

The role will include the following key responsibilities:
• Customer support for new care enquiries, both telephone and email
• Arrange care assessments
• Supporting the initiation of care packages
• Account management of existing contracts and contacts
• Business development

Successful candidates should be highly motivated, professional with a proven track in a similar role. You will be a team player with strong influencing and negotiating skills, energetic, passionate and committed to delivering exceptional customer care and building relationships. You will have excellent verbal and written communication, along with effective time management and excellent social and interpersonal skills.

In return we help you help you flourish with full training and support you every step of the way, so whilst experience in a customer service environment would be an asset, it isn’t essential. What is crucial is your commitment to delivering exceptional customer care.

So what are you waiting for? If you’d like to be part of a team in which every member is valued and encouraged, we’ll ensure you develop a career to be proud of.

To apply, please email your CV and covering letter to jobs@iphomecare.co.uk or for an informal chat – please call 0808 274 2441.

Care Co-ordinator
Chelmsford Head office
Full – time
£Depending on experience + benefits
Responsible to: Care Manager/Registered Manager

We’re proud of our business and how far it has come. We are now looking for someone responsible for the scheduling of our customers and carers who absolutely loves rolling their sleeves up and getting stuck in. Developing positive working relationships with customers, their families and the care team, you’ll provide a crucial link between each customer and their Carer. You will often deal with queries from customers about their care and support, so you’ll need to be a naturally friendly colleague who’s thoughtful, flexible and full of initiative and have excellent communication skills.

Key responsibilities
• To organise and be responsible for all rotas and staffing requirements
• Matching Carers to the customer’s needs on a weekly basis
• Managing Carers holiday / sickness and covering these shifts with other Carers
• Setting up new customer’s on the system and finding Carers to match and communicating in an appropriate manner
• Ensure all care givers are aware of their working schedules by sending time sheets via email or post
• To monitor calls on a daily basis to ensure Carers have arrived at their placements
• Be responsive to changes in the schedule and liaise with relevant team members
• To be customer service focused, building great relationships with our customers
• To answer the telephone and deal with all queries in an efficient and professional manner
• To participate in the out of hours on call rota
• Liaising with social workers, hospitals and or CCG (as part of our customer services)
• To undertake any support or admin duties as required by the company directors/registered manager/care manager.

Who we’re looking for…
• Good understanding of all aspects of care
• Excellent communication skills
• Good organisation and forward planning skills
• Tenacious and detail orientated
• Great problem solver who is creative in their approach
• Good people skills and willingness to build relationships with Carers
• Is comfortable to work autonomously but have the support of the existing team
• Positive mental attitude
• Is able to work under pressure and is confident

Required education:
• Secondary education

Required experience:
• 1 year

To apply, please email your CV and covering letter to jobs@iphomecare.co.uk or for an informal chat – please call 0808 274 2441.

Business Development Manager
£Competitive + excellent benefits

As an experienced Business Development Manager, you’re now looking for a new role that offers more challenge and responsibility, plus the scope to develop your career with a growing and ambitious organisation.

Then take a close look at this exciting opportunity to join the team here at Independent People Homecare. A well-established live-in care company, we have built an excellent reputation for high-quality homecare services that enable our customers to enjoy the happiness, safety and independence of living in their own homes. Making that happen is the hands of our network of dedicated live-in carers. Their focus is on delivering exceptional care that helps our customers live their lives to the full.

You will be responsible for the development and implementation of the business development strategy across our homecare services. You will be working closely with our Marketing Director, to ensure that Independent People Homecare is placed key within the market place.

This role also has a strong commercial element: we’ll look to you to develop first-rate professional relationships with key individuals within local authorities and commissioning bodies, identify opportunities and win new business.

Excellent communication, networking and influencing skills are clearly important, along with a thorough understanding of the commissioning process. On top of that, you should be an inspirational leader with proven experience of managing performance and delivering a customer facing service within the healthcare sector. The ability to achieve KPIs, exceed targets and drive business growth is essential too.

As a growing SME, there is the real opportunity to progress your career here, along with the growth of the business development team.

We like great people to stay with us for the long-term, so we’ll do everything we can to help you build a remarkable future with Independent People Homecare.

To apply, please email your CV and covering letter to jobs@iphomecare.co.uk
For an informal chat – please call 0808 274 2441.

 

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