They have on-going training and supervision to make sure their skills are up-to-date and high professional standards are maintained. In addition, appraisals are conducted when a carer’s performance and achievements are assessed and feedback is sought from those being cared for and their families for comments.

Staff are instructed to always address those they look after by their preferred names and are exceptionally respectful. Staff have training in privacy, dignity, respect and communication skills.

They are also happy to cook proper meals for you, as most users of our service want food to be cooked using fresh ingredients. This offers the best nutritional value from food and often is a good opportunity to involve those we look after in activities that support their independence as well as giving good mental stimulation too as people are engaged and making choices about the things that they do and the things they eat.

Our staff are happy doing everything in the home that is needed, this includes washing, ironing and hoovering and of course, all personal care too.

They will often work with a family for long periods and around three or four weeks at a time is not uncommon. We are very keen to have the same people look after your relatives as much as possible so that they get to know all about them.